Effective Date: June 3, 2025

At Ran Lanka Gem & Jewellery (“Ran Lanka”, “we”, “us”, or “our”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use ranlanka.lk (the “Website”).

1. Information We Collect

We collect information to provide better services and ensure a secure, transparent gold buying and selling experience. The types of information we may collect include:

Personal Information:
Name, contact number, email address, postal address, identification details, and any other information you provide when you contact us, upload photos of your gold/jewellery, or request a quote.
Transaction Information:
Details about the gold, jewellery, or items you wish to buy or sell, including photos, descriptions, and expected prices.
Website Usage Data:
Information about how you use our website, such as IP address, browser type, device information, pages visited, and time spent on the site (collected via cookies and analytics tools).

2. How We Use Your Information

We use your information to:

Process your requests to buy or sell gold, jewellery, or other items.
Communicate with you regarding offers, quotes, and transactions.
Verify your identity and prevent fraud.
Improve our website, services, and customer experience.
Comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

With trusted service providers who assist us in operating our website and conducting our business (subject to confidentiality agreements).
When required by law, regulation, or legal process.
To protect the rights, property, or safety of Ran Lanka, our customers, or others.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookie preferences through your browser settings.

6. Your Rights

You have the right to:

Access and review your personal information.
Request corrections or updates to your information.
Withdraw your consent or request deletion of your data (subject to legal requirements).

To exercise these rights, please contact us at [email protected] or via our website contact form.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Ran Lanka Gem & Jewellery
Colombo, Sri Lanka
Email: [email protected]
Phone: +94 71 2 714 714

Privacy Policy